Refund Policy – ICH Bhutan

At ICH Bhutan, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, or any of our travel services. By accessing our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information from you when you interact with our website or services:

a. Personal Information:

• Full name
• Email address
• Mobile number
• Address
• Date of birth
• ID proof details (e.g., passport, Aadhaar, PAN, etc.) for booking purposes

b. Booking & Travel Details:

• Travel preferences
• Flight, hotel, and package details
• Payment and billing information

c. Technical Information:

• IP address
• Browser type and device details
• Cookies and usage data (to improve user experience)

2. How We Use Your Information

• Process bookings, payments, and confirmations
• Communicate booking updates, invoices, and travel details
• Provide customer support and resolve queries
• Send special offers, promotions, or newsletters (only if you opt-in)
• Improve website functionality, services, and customer experience
• Comply with legal obligations and fraud prevention

3. Sharing of Information

We may share your information only with:

• Travel partners and suppliers (airlines, hotels, transport providers, etc.) to complete your bookings
• Payment gateways for secure transaction processing
• Legal or regulatory authorities if required by law
• Third-party service providers (like email or CRM systems) who help us manage operations — bound by confidentiality agreements

ICH Bhutan does not sell, rent, or trade your personal data to any third party for marketing purposes.

4. Data Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Our website uses SSL (Secure Socket Layer) encryption to ensure all transactions and data transfers remain private and secure. However, please note that while we follow industry best practices, no method of online transmission or storage is 100% secure.

5. Cookies Policy

Our website uses cookies to:

• Personalize your experience
• Remember your preferences
• Analyze website traffic and improve performance

You can disable cookies in your browser settings, but some features of our website may not function properly as a result.

6. Email & Communication Preferences

You may receive emails or messages about your bookings, travel updates, or promotional offers. You can unsubscribe from promotional emails anytime by clicking the "unsubscribe" link in the message or contacting our support team.

7. Data Retention

We retain your personal data only for as long as necessary:

• To fulfill bookings and customer service requests
• To comply with legal and accounting obligations
• Or until you request deletion of your data (where applicable)

8. Your Rights

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications
• Ask for a copy of your data, where legally applicable

To exercise these rights, email us at safarmusafirworld@gmail.com

9. Links to Other Websites

Our website may contain links to third-party websites (e.g., airline or hotel partners). ICH Bhutan is not responsible for their privacy practices, so we encourage you to review their respective policies before sharing information.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• 70633 74555
• helloichbhutan@gmail.com
• https://www.ichbhutan.com